Custom Made Orthotics

Orthotic devices at the Brooklin Foot & Orthotic Clinic are
custom-made insoles that fit into your shoes to control the way your foot functions and provide personalized support to the structures of your feet.

True custom-made orthotics do more than just support the arch. Instead, they also act to correct or accommodate biomechanical abnormalities and foot deformities. Our orthotics can also help to realign the foot by applying corrective pressure where it is needed, thereby redistributing the force and pressure placed on the muscles and joints when you move. This in turn alleviates strain and pain in the feet and the rest of the body.

To schedule an appointment or for more information regarding our foot care services, please call us at 905-425-3338 or fill out the below form, and we will get back to you ASAP.

What Conditions Can Custom Orthotics Help With?

Custom orthotics may be beneficial for treating a wide variety of foot conditions, including:

High arches

Sports injuries

The manufacture and design of your custom orthotics take your daily activities, choice of footwear and foot biomechanics into consideration to create a specialized device that best suits your needs.

Are There Orthotics for Kids?

Yes. Any child who is walking may benefit from custom orthotics if they exhibit any of the followings:

  • Foot pain when walking or running
  • Flat feet
  • High arches
  • Sever’s disease/ heel pain
  • Juvenile bunions
  • In-toeing and out-toeing
  • Leg length discrepancies
  • Sports-related foot injuries

Orthotics, along with strength exercises, can help to give your child’s feet a chance to grow correctly. If you have concerns about the way your child walks or runs, please book a consultation with us.

Custom Made Foot Orthotics

Friendly foot care.
World-class technology.

How Long Do Custom Orthotics Last?

On average, a pair of custom orthotics will last 1-4 years of daily wear. Pediatric orthotics will last until there is about a 2 shoe sizes increase since the day the feet were cast.

What Documents Do I Need for Insurance?

As a standard practice, we provide our patients with all necessary paperwork required by insurance companies, including:

  1. A prescription written by the chiropodist indicating the patient’s diagnosis and showing why the orthotics were medically necessary
  2. A biomechanical examination & gait analysis performed with details of the casting technique used
  3. A detailed lab report from the accredited orthotic fabricating lab confirming the method in which the orthotics were manufactured, raw materials used, and a detailed description of the type of orthotics provided
  4. An official receipt issued by the dispensing practitioner showing:
    1. The name and address of the provider and registration number
    2. The date of full payment for the orthotics

Please note that custom orthotics are NOT covered by OHIP, but most extended health insurance plans will cover them in part or whole. We strongly recommend verifying your coverage directly with your insurance company before your appointment.

How Do I Get Custom Orthotics?

To get custom orthotics, you first need to book an appointment at the Brooklin Foot & Orthotic Clinic for a Biomechanical and Gait Assessment with one of our chiropodists. The process will then be as follows:

1. The Biomechanical and Gait Assessment

The appointment will start by noting down the major concerns you have and the history of the pain (i.e.: date of the injury, frequency and severity of pain, etc). The chiropodist will also ask about your overall health history and a list of medications you are currently taking. You should also let your chiropodist know about any activities or sports that you are involved in, and if there are any changes to your daily routines. Finally, don’t forget to bring in your shoes (i.e.: school shoes, work shoes, sports cleats, etc) for a footwear assessment.

All this information will help the chiropodist determine the type of custom orthotics you need.

Following the health history, the chiropodist will perform a biomechanical assessment. This assessment is to check for the range of motion of your feet, the muscles’ strength, and the pain’s location. A gait analysis will also be performed to see you standing and walking.

These assessments usually take about 30 to 40 minutes in total (depending on if you need to be cast during the same appointment).

3. Fitting

After casting, your orthotic pick-up appointment will be scheduled for 3 weeks later. At this appointment, you will get to try out your new orthotics for fit and comfort. Please remember to bring your shoes in.

2. Casting

Once it is determined that you are a good candidate for custom orthotics, at the Brooklin Foot & Orthotic Clinic, you will be cast using either plaster casting, 3D-Scan casting, or foam casting. All 3 of these methods allow the chiropodists to get your foot in a position called subtalar joint neutral.

Plaster casting is done by wrapping plaster of Paris bandages around your foot while you are lying face down. This is a non-weight bearing method so your chiropodist has full control of the positioning of your feet. Once the plaster molds are dried, they are shipped to our partnering orthotics fabrication lab.

3D-Scan casting is done the same way, except instead of plaster, the chiropodist will use a special 3D-scanning tablet device. The scan is then digitally submitted to the orthotics fabrication lab.

Foam casting is done in a semi-weight bearing position. You will be sitting upright in a chair with your feet placed on top of a foam box. You will be asked to relax your knees and feet while the chiropodist works to get a foam mold of your feet. This method is typically used for those with limited mobility or who have difficulty lying down.

4. Follow-ups.

You will be contacted once more 4 weeks after the fitting appointment to see how the orthotics are working out for you. If you are having difficulties with your orthotics, please book an appointment to see the chiropodist about getting them adjusted.  This can be done free of charge within 6 months of receiving your new orthotics.

Brooklin Foot & Orthotic Clinic

New patients are welcome. No referrals are required.

The Brooklin Foot & Orthotic Clinic team commonly treat the following:
Heel and Arch Pain, Achilles problems, ball-of-foot pain, arthritic feet, bunions, children’s feet, and knee and ankle pain.

Our Location

16 Winchester Rd. E., Unit 3
Whitby, ON L1M 1B3

Ample parking available
Wheelchair accessible

Operation Hours

Monday 9am - 7pm

Tuesday 9am - 7pm

Wednesday 9am - 7pm

Thursday 9am - 7pm

Friday 10am - 7pm

Saturday 9am - 5pm

Orthotic Clinic Podiatrist Chiropodist


The Brooklin Foot Clinic offers the following Chiropody Services to the Durham region, including Ajax, Brock, Brooklin,
Clarington, Oshawa, Pickering, Scugog, Uxbridge and Whitby.